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Guidance on how to best use our services

At this very difficult time, the NHS is under great strain and we need to use our resources in the safest and most efficient way to be able to deal with this national emergency and so we ask for your help to make the best use of the surgery. We have made some changes to reduce the spread and limit the exposure to coronavirus.

 

DO NOT come to the surgery unless you have an appointment
DO NOT come to the surgery if you have ANY flu-like symptoms, a fever or a cough
DO NOT bring more than one person with you to your appointment (if possible) and ensure they are also symptom free 
DO NOT come to the surgery for prescription requests, sick note requests and/or collection

DO consider a telephone consultation as your first point of GP/Nurse contact via the telephone triage
DO order sick notes and medication over the telephone
DO put all prescription and sick notes requests through the letterbox outside the surgery, or call reception and request over the telephone or email ifieldmedicalpractice@nhs.net (please note this will still take up to three working days and health concerns/queries will not be dealt with via email. Patients must consult via telephone triage as usual.)
DO telephone first
DO complete any pre-screening questionnaire received via SMS
DO keep updated on relevant COVID-19 news from the Public Health England

We are operating a new doorbell system. When patients arrive at the surgery please speak to receptionists through the doorbell at the front door first.

Prescriptions
To avoid national stock shortages and excessive practice and pharmacy workload, please do not order your repeat prescriptions too early for the purpose of stocking up. This is not necessary. At this challenging time we are happy to receive requests up to 1 week before you run out of medication as this gives us more time to process the request.

We would ask for as many prescription requests as possible to made on-line or via the NHS app and for everyone to nominate a pharmacy so that they prescription can go straight there, eliminating the need for handling it any more than necessary.

Medical certificates

There have been some recent changes to the medical certificate and benefits systems to ease pressures for both users and service providers during these busy times. Please see link to latest government advice regarding current guidance for all claimants during COVID-19 outbreak:

https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

Remember that you can always self-certify for up to 7 days for any reason. 

During the COVID-19 outbreak, 111 are providing an easy online service to obtain certificates for if you are isolating relating to either personal illness from coronavirus or following advice to protect others. The online certificates can be issued for longer than 7 days. Please note that we have been advised that self-isolation is regarded as illness for employment purposes. This service has been created to avoid unnecessary administrative work for surgeries during this extremely busy period and therefore this will be the only way to obtain certification for isolation at the present time.

 https://111.nhs.uk/isolation-note/

If you need a medical certificate for any other reason (beyond 7 days duration) then you will need to telephone the surgery, to request it. It is likely that you will be emailed the certificate, so please have your email address to hand.

Request for non-NHS work for example insurance reports
We will be very unlikely to be able to process these types of requests at this time due to volume of workload and prioritising patient care. This is the position we have been advised to take by local bodies. Please consider whether this request can be postponed if at all possible.

Working together to provide high quality medical care
We want you to know that we are here for you. We know that if we all work together as a team of patients and staff then we will be able to continue to look after you to the best of our ability.

 

Click for coronavirus support as an EXTREMELY VULNERABLE person

 

Click for information on staying at home and away from others (SOCIAL DISTANCING)

VIDEO CONSULTATIONS

See a GP by video with LIVI. Even at the weekend. Patients of can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

LIVI offers appointments between 7am - 10pm Monday to Friday and 8am - 4pm on weekends.

You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit the Livi website for more information.

LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

 

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The Ifield Medical practice is a group of six doctors - three female and three male - working as a general partnership known as Ifield Medical practice.  The partnership cares for around 10,000 patients.

The practice has been approved for GP and medical student training. Each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team. Occasionally, medical students, district nurses in training and student community midwives may also spend time with the practice.

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If you are unwell out of hours, please Choose Well and choose the most appropriate service.

 

 

 

Online Services

PLEASE NOTE THAT WE HAVE CURRENTLY REMOVED ACCESS TO ON-LINE APPOINTMENTS AS WE ARE UNABLE TO SCREEN THESE FOR CORONAVIRUS - WE WILL BE MONITORING THIS AS THE VIRUS PROGRESSES AND RETURN ACCESS TO THEM AS SOON AS POSSIBLE

Online access to your medical record is now available , as well as the ability to book/cancel appointments and order repeat medication online. These services are available for all patients over the age of 16. If you wish to take advantage of this service, please read the information leaflet and complete the registration form below and bring it into reception with some photo id. We will require photo id for all online access going forward.

Patient information leaflet

Patient Access Registration Form

In view of patient safety it is sometimes necessary to move medication from the repeat list to acute medication. This does not mean that the medication has been stopped, but it cannot be ordered on-line.

Please be aware that to book an on-line appointment you cannot have more than two appointments already booked. 

WHEN ORDERING MEDICATION WHICH IS NOT ON REPEAT (IE. NOT ON THE TEAR OFF SLIP OF YOUR LAST PRESCRIPTION) PLEASE GIVE A REASON FOR YOUR REQUEST. YOUR REQUEST WILL BE DELAYED WITHOUT THIS.

(Site updated 22/05/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record
 
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