How does the service work?

• Complete a simple 'I have a health problem' form about your problem or request on the contact us online banner. 
• Your GP will triage the request to ensure the right person is seen at the right time 
• The practice responds with an appointment, advice or a prescription.

The practice offer urgent and routine appointments in line with the NHS GP Contract.

 We may recommend a patient seek the advice from their local pharmacy, NHS111 or the local Urgent Treatment Centre in Crawley if the practice has met same day urgent safe capacity.

For medical emergencies please always seek urgent medical attention by calling 999

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.  They may contact you prior to visiting to assess your medical condition.

Please telephone the practice before 10:00am to request a home visit

It is important that you inform the reception staff if you are unable to attend your appointment. This means we can offer that appointment to another patient.

You can cancel your appointment

• online or on the NHS App
• by responding to your text reminder
• by calling reception on 01293 510900 from 8:30am
• by email to ifieldmedicalpractice@nhs.net, but only if your appointment is more than 24 hours away, excluding weekends and public holidays.

If you miss your appointment without cancelling, you will be sent a SMS text informing you that you have missed your appointment. If you miss many appointments, you may be removed from our list and asked to find another GP surgery.

Our practice nurses see patients by appointment. They have surgeries throughout the day seeing patients with:

• diabetes
• respiratory problems such as asthma and chronic obstructive pulmonary disease
• ischaemic heart disease
• high blood pressure.

They also see patients for:

• cervical smears
• travel advice and vaccinations
• new patient registration checks
• general health promotion

Ifield Medical Practice has been approved for GP and medical student training. Each year one or more fully qualified doctors with hospital experience may spend time with the practice. This is part of their training to become GPs.

Occasionally, medical students may also spend time with the Practice. All of our trainees and students work closely with our GP partners. Sometimes other doctors who oversee training standards visit the surgery. They inspect patient medical records during these visits to check training standards. Please tell reception if you do not want your medical records included.