Order a repeat prescription

How to order

Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.

You can order your repeat medication through the following methods:

For reasons of safety, we do not accept prescription requests over the telephone unless you are on our register of housebound patients.

Please allow 72 working hours for your prescription to be available for the pharmacy to download. They may need more time to prepare the medication for collection. Bank Holidays and weekends are not working hours.


What is a repeat prescription?

Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.

Your doctor will explain the repeat prescription system upon beginning regular treatment.

Patients with some chronic illnesses such as diabetes, hypertension, heart disease and asthma will be seen regularly for monitoring of their condition.

Medications which are not regular repeat prescriptions, such as medications you only need once, are called acute prescriptions. For example, if you had a chest infection and the doctor prescribed antibiotics, this would be an acute prescription, because the doctor is not asking you to keep taking the antibiotics regularly.

For your safety, it is sometimes necessary to move medication from the repeat list to acute medication. This does not mean that the medication has been stopped, but it cannot be ordered using the NHS App. You can still request some medications using our online form, but the doctor may need to see or speak to you before they can prescribe it. Please include as much information as possible about why you need the medication.

Choose a Pharmacy

Most prescriptions are now signed, sent and processed electronically. Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

You can choose a pharmacy to dispense all your prescriptions, and we would advise all our patients to do this. If you do not nominate a pharmacy, you will be given a paper 'token' when you are issued a prescription. This token will contain a unique barcode which any pharmacy can scan in order to download your prescription from the NHS database. You can read more information about this on the NHS website.

You can choose a pharmacy in the Patient Access App or on the NHS App. If you use our paper prescription request form at the surgery, you can write the name of your preferred pharmacy on the form.