Accessibility, Equality and Diversity
Access to the surgery
Our surgery is fully accessible for wheelchair users.
- There is step-free access through the main door.
- Adapted toilet facilities are available in the surgery.
- We also have a lift in the building for access to the first floor.
- We also have a wheelchair available for use in the surgery - please let our reception team know if you need to use it.
Access for the d/Deaf and hard of hearing
- We have a portable hearing aid loop which can be used at front desk, and in consultation rooms. Let the receptionist know at front desk that you need the hearing aid loop, and they will activate it for you.
- We are now partnered with SignLive, an app which connects you with a British Sign Language interpreter so you can call us at the surgery for free. The doctor can also then call you back through SignLive. You can download the app from the Google Play Store or App Store.
- We can set up an alert on your medical records so the nurse or doctor can come and collect you from the waiting room, rather than listening for the tannoy or looking for your name on our waiting room screen. Please let us know if this would be helpful for you.
- You can send our reception team a question via the website, and you can send in a medical query or request an appointment online Monday-Friday from 8:30am-2:30pm.
Access for the blind and partially sighted
This website is fully compatible with screen-readers, including alt text for every image.
If you need to receive information in a specific format, for example in a large font size, or via text message or email instead of letter, then please let us know. We will make a note on your medical records.
When you come for an appointment, our staff can come and collect you from the waiting room. Please let us know if this would be helpful for you.
Access for people with English as a second language
You can change the language that this website shows in. Click the 'Language' button at the top of the page and pick your language.
For patients who are more comfortable speaking a language other than English, we have access to Language Line who provide instant, round-the-clock access to thousands of world-class, medically trained interpreters over the telephone.
Just tell us "I need Language Line" and which language you speak. We can sort the rest.
Autism & Learning Disability
For children with autism, this video may help them know what to expect when they attend the surgery.
If you have difficulty using the telephone, you can send our reception team a question via the website, and you can send in a medical query or request an appointment online Monday-Friday from 8:30am-2:30pm.
The EasyHealth website has over 500 leaflets which are easy to read and understand, with pictures and very simple text.
Public Health England have also made easy read guides for the following screening programmes:
Transgender and Non-Binary Patients
For transgender and non-binary patients, we are aware that there is a long waiting list for specialist treatment.
We will support our transgender patients in updating their medical records. We can make a note of your chosen name and preferred pronouns, and if you change your name by deed poll, we can then use this to update your official name on your medical record. You will then be issued with a new NHS number.
It's important for all patients to get the screening they need, to make sure that early signs of conditions like cancer are caught and treated. The NHS has produced a web page specifically for transgender and non-binary people to help you make sure you receive the screening you need.
As a Veteran Friendly Accredited practice, our team:
- recognises the importance of identifying veteran patients within our community;
- understands the unique health needs that veterans may have;
- strives to provide veterans with the very best care and support;
- knows about specialist veteran healthcare services that exist
If you're a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.
You can learn more about the accreditation and how it supports veteran patients on the RCGP website.