Zero Tolerance Policy
Ifield Medical Practice fully support the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS.
We understand that patients when they are feeling ill may not always act in a reasonable manner and we do take this into consideration when trying to deal with any misunderstanding or complaint. We ask you to please treat all staff respectfully and courteously.
All significant incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable. Aggressive behaviour, verbal abusive or violence, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is posing a threat to staff or other patients.
Removal from the Practice List
A good patient-doctor relationship, based on mutual respect and trust, is at the centre of good patient care here at Ifield Medical Practice. Any removal of patients from our list is a rare event and is a very last resort. If trust has broken down, it is in the patient’s interest, just as much as that of Ifield Medical Practice, that they should find a new practice. An exception to this is on immediate removal when the Police are involved.