Comments & Complaints

We welcome comments, compliments and suggestions on the services that we provide. Please speak to the Practice Manager.

We operate a complaints policy in line with NHS complaints procedure. Should you have a complaint or wish to comment about the service you have received from the Practice this should be made in writing directly to the Practice Manager. A Patient information Leaflet regarding complaints is available here.

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) are available to provide independent advice and support. This is a free service and they can be contacted at:

Healthwatch West Sussex PO Box 1360 Crawley West Sussex RH10 0QS

Telephone: 0300 012 0122

Email :

Complaints concerning the NHS 111 Service should be directed to the NHS 111 Patient Advice and Liaison Service (PALS) on 01737 363866 or

If you wish to complain about an NHS service, then the complaint should be made to the Trust providing this service. Alternatively, you can send your complaint to the CCG Complaints team. Details of how to do this can be found on their


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. 
Tel: 0345 015 4033 
Write: Millbank Tower, Millbank, London SW1P 4QP.

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